Fluffy Nest – Return & Refund Policy

At Fluffy Nest, we're committed to providing comfortable, stylish, and high-quality pet accessories designed to make life happier and easier for pets and their owners. From cozy pet beds and interactive toys to grooming essentials, collars, leashes, and travel accessories, we want every purchase to bring comfort and joy to your furry companions.

If something isn't right with your order, we'll do our best to make it right — simply, fairly, and transparently.

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

• You contact our customer support team within this timeframe.

• The product is unused, in its original condition, and in its original packaging where reasonably possible.

• The item is damaged, defective, or incorrect.

• The product does not match the description provided on our website.

• You received an incomplete order or a product with missing components.

For change-of-mind returns, products must be unused and suitable for resale.

Returns involving faulty, damaged, or incorrectly supplied products will be handled in accordance with applicable consumer protection laws.

🚫 Non-Refundable Items

For hygiene, safety, and quality reasons, certain pet products may not be eligible for change-of-mind returns.

These may include:

• Pet accessories that have been used, washed, or altered after delivery.

• Used pet grooming tools, hygiene products, or personal-care accessories where a lawful hygiene exception applies.

• Custom-made or personalized pet accessories.

• Products damaged due to excessive chewing, scratching, biting, or improper handling.

• Items with missing components or packaging where this prevents resale and a legal exception applies.

• Final-sale or discounted products where returns are lawfully restricted and clearly disclosed before purchase.

• Products specifically marked as non-returnable at checkout, where permitted by applicable law.

Important: These exclusions do not affect your statutory rights regarding defective, damaged, misdescribed, or incorrectly supplied products.

📝 How to Request a Return

To request a return or refund, please contact our Fluffy Nest customer support team and provide:

• Your order number.

• Your full name and email address used during checkout.

• A brief explanation of the issue or reason for the return.

• Clear photographs of the product and packaging, where applicable.

• Details of any damaged, defective, incorrect, or missing items.

Our support team will review your request and guide you through the return process.

🔄 Return & Refund Process

1. Review & Approval

Once your return request is submitted, our customer support team will review the details.

We may request additional information or photographs to verify the issue and determine the appropriate resolution.

If your return is eligible, we will confirm the next steps and provide return instructions.

2. Return Instructions

If your return request is approved, we will provide:

• The appropriate return shipping address.

• Packaging and shipping instructions.

• Any additional information needed to complete your return.

📦 Return Shipping Costs

Return shipping costs are generally the customer's responsibility for change-of-mind returns, unless otherwise required by law.

Fluffy Nest will cover reasonable return shipping costs or arrange an appropriate alternative when:

• The item is defective.

• The product arrived damaged.

• The wrong item was delivered.

• The product does not match its advertised description and a return remedy is required by law.

Please contact our support team before sending products back, as unauthorized returns may delay processing.

3. Refund Issuance

Once your returned item is received and reviewed:

• You will be notified about the status of your refund.

• Approved refunds will be issued to your original payment method.

• Refund processing typically takes 5–7 business days after approval, depending on your payment provider or financial institution.

• Additional processing time may apply depending on your payment method and banking system.

Where required by applicable consumer protection laws, refunds will be issued within the legally prescribed timeframe.

📌 Important Notes

Please review the following information before requesting a return:

• Contact our customer support team before returning products so we can provide appropriate instructions.

• Change-of-mind returns must meet the applicable eligibility requirements.

• Items should be returned in their original condition with all included accessories and components, where reasonably possible.

• Original shipping fees are generally non-refundable for change-of-mind returns, unless otherwise required by law.

• Products showing signs of misuse, excessive chewing, scratching, unauthorized alteration, or damage caused after delivery may not qualify for a refund.

• Customers are encouraged to review pet product dimensions, sizing guides, and descriptions before placing an order.

• Certain pet grooming and hygiene products may have additional return restrictions where permitted by law.

• Fraudulent or abusive return requests may be investigated and declined where legally justified.

• Nothing in this policy excludes or restricts consumer rights that cannot legally be waived.

🐾 Damaged or Incorrect Pet Accessories

At Fluffy Nest, we understand how important it is to receive the right products for your beloved pets.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

For faster assistance, we recommend reporting visible damage or incorrect items within 48 hours of delivery and providing clear photographs of the product and packaging.

Our team will review the issue and arrange an appropriate resolution, which may include:

• A replacement product.

• A full or partial refund.

• Another suitable solution agreed upon with the customer.

The recommended 48-hour reporting period does not limit your statutory consumer rights regarding defective or incorrectly supplied products.

💬 Need Help?

We're here to support you and your furry companions every step of the way.

If you have questions about returns, refunds, damaged products, or order-related concerns, please visit the Contact Us page on our Fluffy Nest website.

Our friendly customer support team will be happy to assist you and help ensure your Fluffy Nest shopping experience remains smooth, simple, and worry-free.

At Fluffy Nest, your satisfaction and your pet's happiness are at the heart of everything we do.

Fluffy Nest – A Cozy Little World for Happy Paws.